Refund & Cancellation Policy

ScrollLaunch paid features are one-time, per-product purchases. Because each purchase delivers an instant, permanent, digital benefit (a badge, a published article, a reserved ad slot, or a booked newsletter placement), we operate a all sales are final policy. Cancelling a booking does not earn a refund. The only exceptions (duplicate charges, failed delivery on our side, or creative we decline) are described below.

Submitting a product and launching it is always free - no card required, nothing to refund.

A combined checkout from the product editor is one charge that can include Premium, ads, directory submission, and a newsletter placement. It is final like any other purchase; each item follows the transfer rules in its own section.

A Premium Listing is a one-time purchase: verified badge, priority placement, highlighted styling, and one launch blog post published to /blog once your product is live and its launch week has started. That is the product.

• Sales are final. You pay once for Premium and the launch blog.
• Regeneration or rewording is not included. Minor factual corrections to a published post are offered as a courtesy - email kalash@scrolllaunch.com.
• Transfer: you may request a one-time transfer of Premium to a different product you own by emailing kalash@scrolllaunch.com within 30 days of purchase, provided the original product has not received significant engagement and the blog has not been generated.
• Duplicate / accidental charges: fully refunded within 14 days of the charge.
• Failed delivery: if the badge is not applied within 24 hours due to a bug on our side, we will fix the issue.

Advertising slots (Right Sidebar Ad, Product Center Ad) are reserved for specific ISO weeks (Monday-Sunday UTC). Since slots are limited, exclusivity matters, and a booking blocks others from buying those weeks:

• Sales are final. Booked weeks cannot be cancelled for a refund, before or after they start.
• Move weeks: you may move unstarted weeks once to other open weeks at no cost, subject to inventory. Email kalash@scrolllaunch.com at least 7 days before the original Monday.
• Swap product: you may swap the advertised product once per booking at no cost, provided the new product is live, owned by you, and complies with our Terms.
• Service outage: if our service is unavailable for more than 24 consecutive hours during a booked ISO week, we will extend that week's placement or refund that week pro-rata at your option.
• Missing badge on a free listing: if we pause a booked homepage ad because the ScrollLaunch badge is no longer on the maker's site, that is not a refund. Restore the badge to resume the placement.
• Rejection after booking: if we decline to run an ad because it violates our Terms or acceptable-use policy and we cannot agree on alternate creative, we will refund in full.

Weekly sponsor reserves one exclusive slot in a specific Monday Substack recap. Dedicated article is a separate Substack write-up on a date you pick (any day, soonest 3 days out). Medium article is a founder-written story on Kalash Vasaniya's Medium on a date you pick (same 3-day lead). Medium outbound links are nofollow. Checkout is on /newsletter via Dodo Payments.

• Sales are final. Bookings cannot be cancelled for a refund, before or after publication. Booking a date turns other buyers away.
• Transfer: you may move once to another open Monday (sponsor) or publish date (Substack article or Medium article) at no cost, subject to inventory, if you ask before copy is locked.
• Double booking: if a date we sold you was already taken, we move you to the nearest open date you accept or refund in full.
• Rejection after booking: if we decline the creative because it violates our Terms and we cannot agree on alternate copy, we will refund in full.

The good-faith exceptions above do not apply if your account or product is suspended, terminated, or removed for breaching our Terms of Service. If we determine you have engaged in fraud or manipulation, you forfeit any refund for every paid feature on the affected account, including otherwise-refundable charges.

This includes, without limitation:

• Artificially inflating upvotes, views, or engagement - via bots, scripts, upvote rings, paid or incentivised voting, or any coordinated manipulation.
• Creating fake, duplicate, or disposable / temporary ("temp mail") email accounts to vote on or promote any listing, including your own.
• Chargeback abuse, payment fraud, or submitting misleading, infringing, or prohibited products.

In these cases we may, at our sole discretion and without refund, reset affected upvotes, remove the listing, revoke any backlink, badge, ad slot, or launch blog post, and suspend or terminate the account. Determinations of fraud or manipulation are made at our reasonable discretion.

When a purchase is attributed to an affiliate partner (via Affonso), commission is earned only on completed, non-refunded Dodo Payments checkouts. See /affiliates and Terms - Affiliate / partner program.

• Refunds: if we refund a referred purchase, the related affiliate commission is voided or reversed.
• Chargebacks: a successful chargeback on a referred purchase likewise voids or reverses the related commission.
• Already-paid commissions: if commission was already paid out before a refund or chargeback, we may deduct the amount from future partner payouts or request repayment through Affonso.

Please contact us first - most issues can be resolved in a couple of emails. Initiating a chargeback without giving us a chance to help may result in suspension of the associated account and removal of paid benefits until the dispute is resolved.

Email kalash@scrolllaunch.com from the address tied to your account and include:

• The email on your Dodo Payments receipt.
• The product URL (www.scrolllaunch.com/products/your-slug).
• The approximate date of purchase.
• A one-line reason (so we can improve).

Refunds are only issued under the exceptions above (duplicate charge, failed delivery, declined creative, double booking). We aim to respond within 2 business days. Approved refunds are returned via the original payment method through Dodo Payments; bank posting can take 5-10 business days depending on your card issuer.

Nothing in this policy limits any mandatory consumer-protection rights that apply to you under the laws of your place of residence (for example, the 14-day right of withdrawal for digital services in the EU, which you explicitly waive by accepting immediate performance at checkout).