Refund & Cancellation Policy

ScrollLaunch paid features are one-time, per-product purchases. Because each purchase delivers an instant, permanent, digital benefit (a badge, a published article, or a reserved ad slot for a specific month), we operate a no-refund policy by default, with good-faith exceptions described below.

Submitting a product and launching it is always free — no card required, nothing to refund.

A Premium Listing gives your product a verified badge, priority placement, and highlighted styling — applied immediately and permanently to that specific product.

• No refund after activation. Once the badge is applied to your product, we cannot "un-ship" the placement retroactively.
• Transfer: you may request a one-time transfer of Premium to a different product you own by emailing kalashvasaniya@gmail.com within 30 days of purchase, provided the original product has not received significant engagement.
• Duplicate / accidental charges: fully refunded within 14 days of the charge.
• Failed delivery: if the badge is not applied within 24 hours due to a bug on our side, we will either fix the issue or refund in full at your option.

Premium+ includes everything in Premium plus one AI-written launch blog post — generated, edited, and published to /blog the moment you click "Generate launch blog" on your product page. Because this is a one-shot, resource-intensive operation, the following additional rules apply:

• Before generation: you may request a full refund within 30 days of purchase so long as the blog has not been generated and you have not used the Premium badge for a meaningful amount of time (7 days).
• After generation: no refund. The published article, its URL, and any accrued SEO value remain yours.
• Regeneration or rewording is not included. Minor factual corrections to a published post are offered as a courtesy — email kalashvasaniya@gmail.com.

Advertising slots (Right Sidebar Ad, Product Center Ad) are reserved for a specific calendar month. Since slots are limited, exclusivity matters, and a booking blocks others from buying:

• Before the month starts: cancel up to 7 days before the first day of the booked month for a full refund.
• After the month starts: no refund, including pro-rata, because the slot has been committed.
• Swap product: you may swap the advertised product once per booking at no cost, provided the new product is live, owned by you, and complies with our Terms.
• Service outage: if our service is unavailable for more than 24 consecutive hours during your booked month, we will extend your placement by an equivalent period or refund pro-rata at your option.
• Rejection after booking: if we decline to run an ad because it violates our Terms or acceptable-use policy and we cannot agree on alternate creative, we will refund in full.

Please contact us first — most issues can be resolved in a couple of emails. Initiating a chargeback without giving us a chance to help may result in suspension of the associated account and removal of paid benefits until the dispute is resolved.

Email kalashvasaniya@gmail.com from the address tied to your account and include:

• The email on your Dodo Payments receipt.
• The product URL (www.scrolllaunch.com/products/your-slug).
• The approximate date of purchase.
• A one-line reason (so we can improve).

We aim to respond within 2 business days. Approved refunds are returned via the original payment method through Dodo Payments; bank posting can take 5–10 business days depending on your card issuer.

Nothing in this policy limits any mandatory consumer-protection rights that apply to you under the laws of your place of residence (for example, the 14-day right of withdrawal for digital services in the EU, which you explicitly waive by accepting immediate performance at checkout).